Terrible response service.

I understand my issue is with the service provider I signed a contract with, but as soon as mweb tells me, the problem is with the fibre provider being vodacom. Me contacting vodacom, is a sign that this is an urgent issue, you are delaying WFH routine, I can't make phone calls and be hot spotting with my phone. Mweb is telling me that your fibre box is the problem and they can't do anything, please urgently fix it. This is WFH, online student learning, Entertainment in the home. I dont own a decoder. Fix this mess now!!!!