Terrible response.

I logged a review previously due to Vodacom being unresponsive and impossible to track. Ironically the response to my review was the generic business response: Official business reply:

"Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query..."

I still haven't received a call from a consultant and no further progress updates on my initial review!