Terrible Repair Experience!

<p>I recently booked a iPhone 7 Plus 256GB for a repair due to overheating of the phone. I have stated to them that i have already tried many new installations and software updates and restores but this does not resolve my problem since it could be a HARDWARE isssue relating to the battery itself overheating. This was NOT caused by software as i have already tried many different software versions resets and restores. It was clearly a hardware problem! They have taken 2 weeks to attend to this issue only to realize that the simple thing they have done was a software update which i could of literally done in 10 minutes by myself. Job number ********** 5 PLEASE Replace this unit if possible and please do not request for further evaluation of the handset because i have already gone 2 weeks without my device,</p>