FA
Faiyaz A

1 reviews | Active since May 2017

12 Aug 2018, 13:37

Terrible reception terrible service

Terrible reception and terrible service. Suddenly the reception in bryanston is an issue. I had people over yesterday so we could do some work. None of the vodacom users had a stable connection. We couldn't hotspot for 5 mins straight without losing connectivity. So we had to connect to one of the other people who had MTN to get a connection. Every time we uploaded documents with the vodacom connection it timed out and this is for a business. I had over 2 gigs data and from all the failing uploads and browsing I got an sms saying I have 605mb left. You took all my data for what? For me to get nothing? For me to use MTN? This is bull**** I tried calling the call center after the the first option comes it goes to dead air. So i tried again and got dropped 3 mins into the call. Im sick of trying to get hold of u. The next step is email Shameel. Then I also app**** for a contract u tell me my scoring is too low but I paid for credit reports from all bureaus. What score is too low for you? Is favourable the new low? All my records are clean at the bureau so explain how is my score low if its all is above average?

0
Replies (2)
Vodacom
Vodacom's reply12 Aug 2018, 16:09
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will NOT contact you via Whatsapp to request your personal details

Regards

Vodacom Consumer Website Team

FA
Faiyaz A's update13 Aug 2018, 20:04
Reviewer Update
One issue resolved still waiting for vodacom for the other issue