Terrible quality of service in Craigavon etc

Item: Vodacom
Rating: 1
Author: Craig M

This problem was rectified some time ago and had resurfaced. When using Vodacom we can hear the other party but they cannot hear us at all. There is growing Social media commentary on this problem and Vodacoms lack of attention to resolve. Please contact me with what is going on so we we can make a decision on way forward?

Helpful (0)

Replies (3)

Vodacom's replyOfficial

10 Jan 2018, 17:19

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply10 Jan 2018, 17:19

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's replyOfficial

11 Jan 2018, 10:47

Good day

We have requested our Network management division to make contact with you.

We apologise for any inconvenience caused.

Regards

Moddy

Vodacom's reply11 Jan 2018, 10:47

Official

Good day

We have requested our Network management division to make contact with you.

We apologise for any inconvenience caused.

Regards

Moddy

Craig M's updateReviewer Update

17 Jan 2018, 11:30

Still no resolution! Received a call from network management to discuss and was promised a call back. I missed the call back and they didn’t try calling again. Please assist to resolve ASAP!! MTN customers are telling us their signal and reception is always great!! Maybe it is time to move

Craig M's update17 Jan 2018, 11:30

Reviewer Update