Terrible quality of calls and terrible service

Item: Vodacom
Rating: 1
Author: Michele van der Vyver

Terrible service. I have been experiencing terrible quality of calls for the past month. I received various ridiculous explanations and then they decided to close the case ticket without contacting me at all.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

21 Aug 2021, 10:24

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply21 Aug 2021, 10:24

Official