Terrible - Poor service provided

<p>My partner is out of the country and notice that i received a sms, stating that the account was not paid, and that i needed to make arrangements. I have no way to reach S Williams, so i called in myself. I received poor service from 4 different people. I ALWAYS ASK FOR REF, first ref: 8:58 Dineo, second ref: ********** 18, third ref: time of the call and i spoke with Slandile. All i did was ask them how to make the payment for our account and all 4 people gave different answers/responses which made me question them. I then called at 10:46 and spoke to Tshepo. I askd him to speak to a manager and immediately made me on hold on for almost 15 min then the call eventully cut. There Magdeline calls me regarding my complaint and failed to assist, transfers my call and the call ended after holding on for some time. i took so much time from my day, to resolve this matter and NO ONE IS COMPINENT ENOUGH TO ASSIST ME... WHY??? I WANT TO PAY BUT CLEARLY NO ONE KNOWS THE PROCESS. i have been a loyal vodacom customer all my life, but completely shattered by the terrbile service given.</p>