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Leanie H

1 reviews | Active since Aug 2020

18 Jan 2022, 10:55

TERRIBLE POOR SERVICE

If I can have a minus star, that would be better.. We app**** for a fibre line in September 2021, which was approved on order *** . We were then instructed to book the installation online, which I did, and got this reference number (service request) SR***, as well as an installation confirmation. The vodacom sales representative was quick to assist when we were doing the application (as the sale will be for her I presume), but since then, she does not even respond to ONE mail??? ***. Since we got back from leave on the 6th of January 2022, I have tried endlessly to reach the fibre department for some assistance, but nothing. I then phoned the Gateway Umhlhanga store and spoke to the store manager. He obviously just passed me on to yet ANOTHER person who could not assist me this morning . I am told to email *** (bounces back), then I phone again and I am then told to email the query to '*** - so lets see if that helps. I have mailed customer care, and still nothing.

If I could use another service provider, I would, but our estate only allows for Vodacom fibre to be installed. So now its time to take it up with the body corp, and they will ensure that no one uses Vodacom in our estate.

0
Replies (3)
Vodacom
Vodacom's reply18 Jan 2022, 13:38
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LH
Leanie H's update18 Jan 2022, 16:15
Reviewer Update
And then they send the good old automated response.. Pathetic.. Not really sure why you even have a Consumer team.. It's not like your customers carry any value to you.
LH
Leanie H's update03 Feb 2022, 16:06
Reviewer Update
And then I get this reply?? NO one has tried to phone me, and you *** is absolutely useless, as it doesn't get answered, and IF it does, you just get ANOTHER reference number with another empty promise


Vodacom's reply:
03 Feb 2022, 13:15


Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team