sS
shahimraan S

1 reviews | Active since Oct 2016

17 Oct 2016, 09:53

terrible pathetic service-vodacom business!

<p>i have an lte vodacom router which is on contract. during the middle of last month i could not access the portal in which to top up data and view reports and stats. it so happened i ran out of data 1 week before month end last month. i phoned the business unit and was told that they were experiencing portal problems. i had then requested for them to do a data top up for me of which took 1 whole day. my business got affected terribly. i even told they consultant over the phone that i wish to speak to the manager but i received no call back. its almost a month now and i still cannot access my portal and everytime i got to phone and find out of which i am told that its getting sorted out but nothing happens. its unacceptable and the consultants do not understand the repurcussions its having on my business.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 10:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team