TERRIBLE, PATHETIC SERVICE

I just took up a contract with Vodacom number:***. My debit order is supposed to go on the 25th of every month but that hasn't happened eversince i've taken up the contract 2 months ago. Last month i went to the Vodacom Shop in Century City and made payemnt, a Consultant there assisted by calling Vodacom Customer care to get the debit to be activated AGAIN but i see that it hasn't been done because it was suposed to go off on 25 March but it hasn't. Now I have to go to the Vodacom Shop AGAIN to make a payment as if it's not enough that Vodacom decided on a price hike without notifying customers. I've called the Customer Service and left my details yesterday for an Operator to revert to me, there was also an option i chose to have my statement sent to me via SMS, i'm still waiting for it to this second. It's a pity i've taken this contract already and it looks like i'm going to be inconvenienced for the 2 years of having it. I would advice whoever wants to take up a contract rather go other networks because Vodacom service is just pathetic, I mean how difficult is it to set up a stop order?