LG
Luthando G

1 reviews | Active since Apr 2021

26 Oct 2021, 17:32

Terrible overall service

Quite fed up. From deliberately failing to cancel the my data refill so they can silently dive into my airtime when data runs out, to staff dropping calls and never resolving anything, a useless bot. I am still waiting for a paid up letter for my data contract which had been handed over but between them and the attorneys MBD they cannot collaborate and just pass the buck on each other. I am porting to MTN. At least I can purchase minutes there instead of my airtime being ****** by this organisation that isn’t bothered about service.

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Replies (1)
Vodacom
Vodacom's reply26 Oct 2021, 17:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team