SR
Sean R

1 reviews | Active since Oct 2016

07 Oct 2016, 09:40

Terrible overall

<p>Where do I even start this has been a struggle for the passed 4 weeks. I went into the vodacom in greenstone. To open a contract, I opened the contract everything was fine. They said they would order my phone I should come collect 3 days later. 3 days passed heard nothing. I went in to the store and they told me there was a delay in shipment for the tablet. I said it is fine I would wait. Waited another week the tablet arrived I fetched my phone and the tablet. Now this is where it all started to go downhill. They did the sim swop for me but they did not register the sim to my contract line. And they also did not register my sim fory tablet. Now here I sit in this vodacom shop having visited the store for the 6-8 times having nothing sorted. . . I am so frustrated. My sim does not work fory tablet my sim for my phone is not a contact so I am paying but not getting the benefits, this is really a big iteration as they have tried to activate it, I phoned to activate it, but guess what still nothing was done. I honestly don't know what to do. The consultant helping me from the start "Tercia ", has clearly not had the proper training and does not know what to do we know how to open a contract, but not the activation of sim cards non of this. Her service has been terrible. Ohoo yes and over and beyond all this every time I come to the store I have to pay parking. This is really frustrating. Honestly don't know what to do. How will I get my sim cards working. Who knows????? Terrible terrible overall experience!!!! Wish I has never gone into a vodacom store. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Oct 2016, 10:08
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

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