KM
Khatija M
1 reviews | Active since Mar 2009
08 Oct 2020, 08:35
Terrible, outdated systems
Once again Vodacom expects payment with no statement. When we called for the statement, the consultant assured us we will get it in 15 minute, we got it a day later. With all the money they making, you would think they would have state of the art systems, guess not.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
08 Oct 2020, 09:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Oct 2020, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Oct 2020, 12:19Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent a statement to *** which is the address listed on our records.Should you wish to cancel any contracts, please contact the Cancellation Division on ***(free from a Vodacom sim).
Also see below contracts with term dates.
*** - 2021-01-29
*** - 2021-10-29
*** - 2021-04-12
*** - 2021-12-11
*** - 2020-12-31
*** - cancelled
*** - cancelled Regards Consumer Website Team
Also see below contracts with term dates.
*** - 2021-01-29
*** - 2021-10-29
*** - 2021-04-12
*** - 2021-12-11
*** - 2020-12-31
*** - cancelled
*** - cancelled Regards Consumer Website Team
Best regards,
Vodacom's reply08 Oct 2020, 12:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have sent a statement to *** which is the address listed on our records.Should you wish to cancel any contracts, please contact the Cancellation Division on ***(free from a Vodacom sim).
Also see below contracts with term dates.
*** - 2021-01-29
*** - 2021-10-29
*** - 2021-04-12
*** - 2021-12-11
*** - 2020-12-31
*** - cancelled
*** - cancelled Regards Consumer Website Team
Also see below contracts with term dates.
*** - 2021-01-29
*** - 2021-10-29
*** - 2021-04-12
*** - 2021-12-11
*** - 2020-12-31
*** - cancelled
*** - cancelled Regards Consumer Website Team
Best regards,