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kZ
karen Z

1 reviews | Active since Sept 2016

23 Oct 2018, 06:43

terrible or no service from customer No Care department

I app**** for Vodacom Fibre, and had an appointment on the 6th of October for the installation (9am - 1pm) scheduled appointment, the 1st team arrived at 9:30 - the 2nd team was to arrive when the 1st was finished, the 2nd team was called and arrived only after 16:00 after a number of call from me!! The 2nd team, saw the time and told me one or other story about sometething that was not patched, and that he will return on Monday, and if he leave now he will still be in time to watch the Rugby!!!! Monday .... no call ... no one to fix or sort out the router and to get us on the fibre network. Called again on Tuesday..... huge fight ...... they will send a tech on the 11th to install the router and to have us connected. The router was installed on the 11th, and we still don't have Fibre access, I called in a on the Thursday the 11th of October didn't get a ref number and still no internet access or Fibre. Called again on the 17th of October, and was told the router was not configured and that it will be sorted, Called on Thursday and Friday again ********** , and was told that they understand my frustration but technical department will contact me, and my query is escalated ???? Called yesterday again, to get a status on my query and was told that they don't know when my query will be resolved, I asked to speak to a manager, was told he left for the day (15:30), asked to speak to the technical department, and was told that they don't have phones, can only be emailed, and no they don't have the email address. Vodacom Fibre is beyond useless, and they have NO SERVICE. I have cancelled my telkom ADSL last month, so have no Fibre or internet at home, and used up all my data at my expense on my Cell phone, tired of being ****med!!!!

0
Replies (6)
Vodacom
Vodacom's reply23 Oct 2018, 06:50
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team 
kZ
karen Z's update26 Oct 2018, 16:13
Reviewer Update
Technical department contacted me, and made an appointment to come and configure my router today the 26th of October at 13:30, I took half day leave in order to be here so that they can come fix the fibre that has NEVER worked!!! Still waiting for the technical department to arrive,,,,, hours late, and most probably not pitching at all..... after I called ********** twice already and still have no answers, this is crazy, No call from vodacom, no update, just me wasting time and waiting..... I would not recommend Vodacom Fiber to anyone, and would never renew any of my contracts with vodacom ever again. Disgusting terrible pathetic No Service!!!!
kZ
karen Z's update26 Oct 2018, 16:16
Reviewer Update
Thanks for wasting my leave, by not pitching up, after we had an scheduled appointment!!! PATHETIC VODACOM!!!!
kZ
karen Z's update29 Oct 2018, 06:27
Reviewer Update
Yesterday 26 October after 16:00 Vodacom contacted me, no explanation on why they didn't pitch, just.. we so sorry for the inconvenience caused. And they would really like to rectify the problem, scheduled an appointment with me for 9am this morning. I cancelled my run for the morning to be here so that they can get us connected. 9am I get a call to say that they can't come at 9am, so they made another scheduled appointment to come at 12 today, ........ I had to change ALL my other arrangements for the day yet again, it is now after 12 and guess what, no vodacom,,,,,, again ???? *** ??????
kZ
karen Z's update29 Oct 2018, 06:36
Reviewer Update
I cancelled my running plans for Saturday morning ( I entered and paid for a 1/2 marathon race) , cause vodacom made an appointment to come complete the installation at 9am, after 9 I got a call to tell me that one team didn't pitch up for work, but another team will be at my place at 12, they will be on time ... I was assured. No one pitched up yet again, at 2pm I left home for a family function, at 14;41 I got a call telling me that the vodacom technician is at my complex gate, I told them I am not at home, and they insisted that I must go home and open for them so that they can get me up and running. I left the family function and raced home, when i got home ... no technician at the gate WOW, unbelievable, I received a call 15:00 asking me to send the Pin location to the technician - I mean seriously ( You told me the technician is waiting at my gate???), The technician arrived at 15:23, to reconfigure the router. SO I sat at home so that vodacom can finish reconfigure
kZ
karen Z's update29 Oct 2018, 06:40
Reviewer Update
Vodacom left my house at 16:35 on Saturday afternoon, I still don't have fibre , cause the Router configuration got "stuck" on their side...... So after messing me around for days, messing up my entire weekend .. I am still without internet. My kids work on ebooks, and need the internet!!!! I took leave - and vodacom never pitched up for a scheduled appointment. This is NOT FUNNY ANYMORE, I need to be compensated for my time, and my money lost... No Customer service!!!!