Hellopeter
Share Your Experience

1 reviews | Active since Aug 2016

08 Sept 2016, 13:27

terrible online customer service by Eunice

<p>good day</p> <p>i phone last month the call centre to query on my account. It was told my debit order didn't go through because i made a eft payment. yesterday i logged into the site and it said again account overdue with R822. i eft yesterday and still not updated. i need to buy a data bundle but cant.</p> <p> </p> <p>i tried to online chat and was connected to unice, who cut the line and closed the chat. very bad customer service . i require an appology from her ASAP and also to sort out my account.</p>

0
Replies (4)
Vodacom
Vodacom's reply08 Sept 2016, 13:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Sept 2016, 08:25
Official

We apologise for the inconvenience caused in this regard.

Your complaint was escalated to the Online Team. Their management has confirmed that their office has been in contact with you and attended to your complaint.

Regards

Roderique Lategan

Vodacom
Vodacom's reply10 Sept 2016, 08:39
Official

We apologise for the inconvenience caused in this regard.

Your complaint was escalated to the Online Team. Their management has confirmed that their office has been in contact with you and attended to your complaint.

Regards

Roderique Lategan

's update01 Nov 2016, 10:46
Reviewer Update
I ORIGINALLY CALLED THE CALL CENTRE ON 22 AUG 2016 REGARDING MY DEBIT ORDER THAT DIDN'T GO THROUGH. SEPTEMBER PASSED, OCTOBER PASSED, AND IT WAS PROMISED THAT THE DEBIT ORDER IS, NOTE, IS REINSTATED. WHAT WILL HAPPEN IF I DON'T MAKE MANUAL PAYMENTS? WILL GO GIVE ME OVER TO ITC IF THIS IS YOUR PROBLEM AND AFTER CALLS ALMOST EVERY MONTH, THE SAME THING IS SAID THAT THE DEBIT ORDER IS REINSTATED, BUT STILL NOTHING. I REQUIRE A LETTER OF APOLOGY FROM YOUR CEO REGARDING EMPTY PROMISES MADE. HOW THIS WILL BE CORRECTED GOING FORWARD AND I KNOW FOR A FACT AFTER SO MANY EMPTY PROMISES THAT NOVEMBER MONTH WILL BE THE SAME.