Terrible, nonexistent service.

I ordered a 5G connection from Vodacom for our new home in early September, emphasizing that we would only be moving in on the 27th. I made it clear that I wanted the connection to be set up as soon as we moved in. Despite providing the correct address to the sales consultant, I received a notification from RAM Couriers that the router was being delivered to an incorrect address.

I promptly informed RAM of the correct address, but they needed Vodacom’s approval, which was not given. As a result, the router was returned to the RAM warehouse in Johannesburg. Since then, we've been trying to resolve this with Vodacom but have been passed from department to department without any clear solution. Eventually, my wife managed to speak to a helpful gentleman who assured us that he would expedite the process.

However, I received a message today from RAM stating that they would be collecting the router, and once again, it listed the incorrect address. When we called Vodacom to correct the mistake, we were shunted from one department to another. When we asked to speak to a senior manager, our request was denied.

I am sick and tired of enduring such poor service in this country. It’s exhausting to deal with *********** people who are neither empowered to make decisions nor willing to escalate the matter to someone who can.