Terrible new Vodacom system!!!!

It took me exactly 3 months to upgrade my contract on your new system..... i have been sent back and forth from instore 'service' who inforned me, "sorry no training received for that yet, phone upgrades....", being "number 1 in cue" for over 35mins at a time, then confirming the upgrade through Vodacom Online, only to have a no-show courier 2days later, another 35min wait in line to spk to somebody in 'new system' call centre- and then being informed:"oh sorry, the contract was cancelled, the courier couldnt find the address....!!!!! A trip to Vodaworld didnt bear much fruit either, as 3 stores did not have stock of the desired device.....Not only is this highly frustrating for customers, but for consultants too. Your NEW system has been nothing but a horrific nightmare of an experience!!!