TL
Tando L

1 reviews | Active since Aug 2010

15 Sept 2020, 13:05

Terrible Network Signal

I've tried to get my issue resolved since April 2019, to date, nothing has been done.

I moved to a new estate in March 2019. I realised that there is no signal (both calls and data) in the estate, and I reported it. The person who called me back then said they would look into supplying a signal booster but only after their new budget gets allocated after June. I never heard from Vodacom again.

I logged another query earlier this year and I received an email response that says there is no issue according to the coverage map. Indeed, the coverage map shows that the estate is well covered but that is not the case when you're here. EVERYONE in the estate struggles with signal. It gets better when you're outside the house. It's not just Vodacom, but all the other networks as well. What other networks have done in the meantime though is supply their users with signal boosters.

No-one from Vodacom has come to verify anything about the signal. According to the coverage map we're covered up to LTE but that's not the case. In order to make a phone call one has to go outside. Also, one cannot receive calls while indoors; both downstairs and upstairs.

As mentioned, the estate is new. It was an open veld before the estate was built. The name of the estate is Thatchfield Ridge Estate, at the corner of Drakensberg and Brakfontein Road in Centurion.

0
Replies (3)
Vodacom
Vodacom's reply15 Sept 2020, 13:29
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
TL
Tando L's update15 Sept 2020, 13:33
Reviewer Update
Well, the consultant might not be able to get ahold of me if I'm indoors.
TL
Tando L's update17 Sept 2020, 19:09
Reviewer Update
Good day

Thank you for getting back to me; however, I have to disagree with the response provided.

Firstly, the reason they haven't been able to get ahold of me is the same reason I lodged the complaint. Secondly, I have monitored the last 2 hours and there has been no change at all.

As per my original email; there was never signal inside this estate since it was opened at the beginning of 2019. If you go outside the estate to the intersection where Curro is (as per the response), then there are no issues. The issue is ONLY inside the estate, especially when indoors.

I would like for the ticket to be re-opened and for someone to be sent to the estate to do a test.

Regards
Tando