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Werner C

1 reviews | Active since Oct 2018

09 Nov 2018, 10:49

Terrible Network from Vodacom

I have raised an issue of poor network on the 12th of October 2018, vodacom was quick to react. They said the issue has been resolved, but nothing improved. I have phoned several times, spoken to technicians, nobody comes to site. It is pathetic from vodacom. We cant finnish a call without it dropping, we struggle to make a call in the first place. Lines keep on breaking up.

I have sent emails, nothing happens.

Vodacom gives a **** that the they give such a poor service and networ****!!

0
Replies (3)
Vodacom
Vodacom's reply09 Nov 2018, 11:06
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply09 Nov 2018, 11:06
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply09 Nov 2018, 11:22
Official
Good day

Thank you for taking the time to raise your complaint with our team.
Our record indicates Service Request *** is still pending with our Network Team. I have now handed it over to our Network Co-coordinator for further assistance and they will make contact with you soonest. 
We do apologise for the inconvenience caused to you.

RegardsConsumer Website Team

Best regards,