BS
Bilal S

1 reviews | Active since Oct 2013

09 Jun 2016, 20:42

Terrible Network Coverage. This is my 5th report

<p>It literally took my 10 minutes to get onto the Hellopeter site and write this report. This is my 5th report about the terrible network in Derby in the North West province. Everytime they call and promise to follow up, but nothing happens. All a bunch of *****. The once a technician came out here to test the network. They called to say they're going to resolve it and will let me know what they did. Again it was a lie. No one contacted me. No use Vodacom sells smart phones but cant provide the network for it. If my phone is on Edge,absolutely nothing works. To get H or H+ we literally have to walk around the house like a mad person with the phone in different positions. With Vodacoms service we wont even dream of 4g in these areas, because that will be a wasted dream. I had to cancel my vodacom Data contracts because the network never works, so had to use alternative networks. Im complaining for almost 2 years. Yet nothing is done. In our family alone we have more than 5 vodacom numbers that are in use.</p>

0
Replies (2)
Vodacom
Vodacom's reply10 Jun 2016, 05:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note***

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BS
Bilal S's update17 Jun 2016, 22:20
Reviewer Update

No one contacted me yet. It's a week later.