tB
tyrone B

1 reviews | Active since Jan 2017

25 Jan 2017, 20:27

TERRIBLE NETWORK AND NO CUSTOMER CARE SUPPORT

<p>S4-N9A2I-IH0HU , S4-NAI2U-UACUH , A2-63T0-WGB2GZ</p> <p>DEAR VODACOM </p> <p> </p> <p>let me assure you i am wring this with my middle fingers as well your customer service is not up to par , and with the reference numbers above , not 1 AND I REPEAT not 1 of your agents can tell me why i experience a total black out of signal intermittent for a few days and super slow internet speeds - one supervisor advised Ashwin the gent whom is trying his best to help me out , explains there is nothing wrong with my line , so i have asked for her to call me back -NOTHING - to this day i am awaiting feed back and NOTHING , your after sales service SUCKS , most of your call centre agesnt are not trained properly , on one call i requested a floor supervisor instantly she crossed question me about NAME WHAT THE HELL IS WRONG WITH THIS STORY , so i am expecting someone superior to contact me asap , and please dont get some bottom of the barrel lakkie to contact me as i am irate AF </p> <p> </p> <p>Tyrone </p>

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Replies (1)
Vodacom
Vodacom's reply26 Jan 2017, 07:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team