LP
Lawrence P

1 reviews | Active since Apr 2018

17 Jun 2025, 15:21

Terrible Network!

I deeply regret taking out an LTE data contract with your company. I’m currently paying R445 per month for a 30Mbps line, yet my actual speeds have never exceeded 3Mbps. In fact, I’ve now resorted to using my cellphone as a hotspot because your network is either constantly dropping or there’s simply no signal at all.

Had I known I would experience such poor service and ongoing connectivity issues, I would have never signed up with you—I would have chosen Telkom instead. This has been an incredibly frustrating experience, and I feel let down as a paying customer.

0
Replies (1)
Vodacom
Vodacom's reply18 Jun 2025, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team