LP
Lawrence P
1 reviews | Active since Apr 2018
17 Jun 2025, 15:21
Terrible Network!
I deeply regret taking out an LTE data contract with your company. I’m currently paying R445 per month for a 30Mbps line, yet my actual speeds have never exceeded 3Mbps. In fact, I’ve now resorted to using my cellphone as a hotspot because your network is either constantly dropping or there’s simply no signal at all.
Had I known I would experience such poor service and ongoing connectivity issues, I would have never signed up with you—I would have chosen Telkom instead. This has been an incredibly frustrating experience, and I feel let down as a paying customer.
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Replies (1)Vodacom's replyOfficial
18 Jun 2025, 07:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Jun 2025, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
