DS
Danielle S
1 reviews | Active since Jun 2022
11 Jun 2022, 18:48
Terrible LTE and VOIP
Absolutely appalling services!
Our business uses Vodacom for everything, business LTE and VOIP.
The speed is inconsistent and VOIP just don't work. we have been paying every month and can't use the VOIP
Tried numerous channels to escalate but just get into different infinity loops. Got sent to different teams and no feedback.
It is so bad that neither the LTE or the VOIP is workable.
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Replies (2)
Vodacom's replyOfficial
12 Jun 2022, 17:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Jun 2022, 17:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
DS
Danielle S's updateReviewer Update
16 Jun 2022, 22:01You see how the infinite loop is starting? We have liaised through all the known channels and been pushed around. Try avoid Vodacom where possible and rather support small VOIP providers that are more responsive. Also for so called fast LTE, I would recommend Rain if you are in the right area.
DS
Danielle S's update16 Jun 2022, 22:01
Reviewer Update
You see how the infinite loop is starting? We have liaised through all the known channels and been pushed around. Try avoid Vodacom where possible and rather support small VOIP providers that are more responsive. Also for so called fast LTE, I would recommend Rain if you are in the right area.