Terrible lack of service Vodacom. Cannot cancel sim only contract

Firstly I would like to say that I have been with vodacom for over 10 years and currently I have 3 contracts with vodacom and recently upgraded one in January 2021

I took out a contract with vodacom in June 2018 and I received a device and sim card. The contract was due to expire in June 2020. When that time came instead of canceling I upgraded to a sim only contract. Since I paid for my device the device was now mine. The old sim is mine too. So I upgraded telephonically and they didn't give me a new sim just upgraded my current one.

Due to covid and the new life we living it. I requested to cancel my sim only deal and move over to prepaid. I was told that I need to pay cancelation fees (early cancelation) of R4500.

I understand there would be early fees if I received a device or a sim card. But the 1st agent I spoke to says that the R4500 is for the data and airtime. But I never received this. And vodacom wants me to pay for something I never receive.

Today 16th January the 2nd agent I spoke to Thabang Khoza tells me will experience the same service with any service provider in SA. And I can complain to a manager and I can even complain to head office nothing can be done. The service levels are vodacom are disgraceful. I asked to speak to a manager but I couldn't as I was told due to covid they can't speak on same headset. So you telling me vodacom cannot transfer a call to a manager. Strange. I was told 2 hours ago a manager would call me back. I called 4 different times and left a message for a manager to call guess what I am still waiting.

My 3 contracts end with vodacom 2 in 2022 1 in 2023. I will definitely not be renewing and will jump over to another service provider.

Looking at hello Peter there there is 87k reviews for vodacom and all with a 1 star rating. I believe 1 star is too much for them. They deserve 0