terrible lack of service and help

<p>i've had a contract with vodacom since 1997. never had a complaint or a problem until now. reported a data issue over a week ago, no response yet. phoned customer services several times and all i get is, we will phone you back, nobody phoned me back and my issue is still not resolved. never in my life have i had such poor service. you can't even talk to somebody who is able to help you because the customer service people don't know how to resolve my problem. they can't help me because they do not have the authority to give me my refund and no supervisor or who ever is able to assist either because you can't talk to that person. i have a data contract on my tablet, always before i go on the internet i check my data by dialing *111#. had 1.78g data and 1.70 gig night owl. went on internet just to receive an sms saying that i have now used over R300 worth of out of data services, i dialed *111# again and still it told me that i do have data left, i immediately phoned customer services just so the lady i spoke to tells me that she can see that i do infact still have data left but she can't help me any further until the system has updated (she was actually very nice but couldn't assist any further) next morning i dialed *111# again, and what do you know, no more data, only 1.70g night owl left and do you think the customer service client i spoke to that day understood what i was telling him, he just kept on telling me that my data is finished i have to pay, extremely rude and unhelpfull. had to phone customer services again a week after that, spoke to a lady who said she will mark my call as urgent and get somebody to phone me back, 4 days later and STILL NO ****** ANSWER OR CALL BAC****!!!!!!!!!!!!!!!!!</p>