Terrible lack of service

<p>I was informed by Vodacom that there had been use of my data and my account (which is usually R1000) was now suddenly R3000! I asked for a soft lock on the data and agreed to pay the amount in instalments as I rely on my phone for business. After 5 hours in total on the phone with Vodacom and 2 weeks later my phone is still not reconnected. I was also told that I will have to pay the account for August despite not being able to make calls etc.</p> <p>This is totally unacceptable. The Consumer Protection Act protects customers agains such irregular practice and no service provider is allowed to charge for services not provided. I paid the agreed amount R1270 and to pay further instalments on the 15th and 24th August, BUT my phone has to be reconnected and I cannot be expected to pay a full account for August! We are already on the 8th of August and I have not been able to make any calls, whatsups with Vodacom data, SMS - nothing for 2 weeks now.</p> <p>I depend on my phone for business and each time I phone Vodacom I have to explain the whole story, being put on hold and then eventually promised that my phone will be reconnected. I expect my issues to be addressed and sorted out.</p> <p>I was also told today that I will be charged an additional R10 for reconnection!! How ridiculous and still my phone is not connected. </p> <p>Totally unacceptable service - I expect a call from Vodacom to sort out my issues immediately.</p>