SJ
Sanli J
1 reviews | Active since Mar 2021
24 Oct 2022, 11:37
Terrible ISP
We've now gone 5 weeks without fibre, thanks to Vodacom wrongfully terminating our line. My husband app**** for a new package a month ago, after which they unnecessarily sent us a new router, but for some unexplained reason, they have still not been able to activate it. Here we are, about 7 'escalations' (whatever that means in their book) and thousands of rands of extra mobile data later. Anyone looking for an ISP, I'd steer clear.
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Vodacom's replyOfficial
24 Oct 2022, 12:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Oct 2022, 12:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SJ
Sanli J's updateReviewer Update
01 Nov 2022, 08:18A week and two more escalations later and still no fibre.
SJ
Sanli J's update01 Nov 2022, 08:18
Reviewer Update
A week and two more escalations later and still no fibre.