Terrible Irate

<p>Hi,</p> <p> </p> <p>Im extremely appalled with the service Im receiving from the service provider that I am currently with.</p> <p> </p> <p>I called in to upgrade my cellphone last year but the consultant failed to upgrade my cellphone insurance.</p> <p> </p> <p>I had called in February 2016, to inform them that my insurance was not upgraded. However the consultant informed me about any 20% Excess charge on the value of the phone.</p> <p> </p> <p>I had then sent my phone to the vodashop, and was informed that my phone is ready for collection and i must pay a 20% excess of the value amount of R9500, which amounts to R1900, i would have never taken this insurance if i had known the excess is this amount.</p> <p> </p> <p>This is my FIRST time making a claim and I never been so disappointed.</p> <p> </p> <p>I had then contacted the vodacom insurance department this morning and asked them for the recording as i can clearly remember not be informed and then consultant then informs me that she has spoken to her supervisor, who now says that i should paid 10% excess, this is not fair as i was never informed of this intially, Why should I be liable to pay this amount???</p> <p> </p> <p>THIS AMOUNT SHOULD COME FROM THE CONSULTANT THAT FAILED TO PROVIDE ME WITH THIS INFORMATION!!!</p> <p> </p> <p>Im extremely ****ed of with this service,as a consumer I supposed to be told about such charges and breakdown of the charges!</p> <p> </p> <p>I want this matter dealt with extreme urgency.</p> <p> </p> <p>Regards, Nerissa</p>