Terrible Indifferent Service from Vodacom

Terrible Indifferent service by Agent and Team Leader

I would like to take this opportunity to relay my poor experience I had eith an agent from the Contracts Department. I spoke to a Vodacom agent called Phindiswa Rakotosi...I needed guidance on the steps or process to be followed to get my phone activated after delivery. She seemed very irritated by my questions, was very curt and dismissive on the call.

The more questions I asked about, the more she seemed to be irritated, this was evident in her tone and how she spoke over me multiple times.

This agent does not care about her customers and how she makes them feel.

What was even more appaulling was when her Team Leader Thembinkosi called me back, he seemed to not be interested in acknowledging my feelings or the experience I had on the call. According to him, there was nothing wrong with the call and the agent's conduct. He kept on reiterating that she did what was required to do, which was to activate the phone.

The call got cut I am assuming due to network issues but he never bothered to return my call.

I cannot be part of an organisation that does not care about its customers and the poor manner in which their staff members interact with customers.

I have decided to cancel my contract with Vodacom, if this is how I am treated in my first interaction with vodacom, I dread to think what the next 24 months will be like.