MM
Morufa M

1 reviews | Active since Sept 2016

27 Sept 2016, 15:56

Terrible, inconsistent information by call centre and shop assistantants

<p>Can vodacom, for pitsake take all their shop assistantats and call centre agents on a knowlegde sharing workshop. it really is disgusting that once can get so many versions of information from people who work for the same organisation. after spekaing to 4 different employees, i am still sitting with an unresolved issue. i</p>

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2016, 15:58
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Oct 2016, 13:29
Official

Dear Customer

We apologise for the inconvenience caused in this regard. Our records show that the service has been activated. Please note that the service incidents have been addressed with the individuals in question.

Regards

RoderiqueLategan