Hellopeter
Share Your Experience
JP
Jaydine P

1 reviews | Active since Apr 2023

11 Apr 2024, 08:55

Terrible incompetance!!!!!

Clearly no one is competemt enough to assist on email or phone !!!! In Feb i changed my bank i did a manual payment and sent POP , Zanele Masuku manager - confirmed receipt and said it would be allocated yet suspending my account then Vodacom goes and double debits me!!! I reversed the payment as only one debit needed to go off!!!! I then did a manual payment and sent pop again i was told it will be allocated to my account!!!! I have the emails and vodacoms calls get recorded! Yet again i get suspended !!! HONESTLY THE INCOMPETANCE!!!!!! Vodacom get this sorted and I WILL NOT PAY ANY ADDITIONAL FEES BECAUSE YOUR EMPLOYEES CANT DO THE JOB! unsuspend my phone line!!!!!

0
Replies (2)
Vodacom
Vodacom's reply11 Apr 2024, 10:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply11 Apr 2024, 13:35
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion today 2024/04/11 at 13:26:36, you have received a call from Zanele, the error rectified, and the payments allocated. Regards Vodacom Consumer Website Team

Best regards,