Terrible in store service

Where do I begin? I am a long standing customer with Vodacom who pays a hefty bill each month, no complaints and today was my first instore experience and let me tell you something it was a horrible experience. In these uncertain times a businesses preparedness is what will bring a customer back or give them the service they came looking for and that certainly was not the case in the Vodacom store at Scottburgh mall. I called beforehand as I needed to bring in my phone for repairs and asked them what other documentation I need to bring. I was told just my phone. So we arrived at the store which we had to wait outside as there was a 2 customer limit but a family of 3 was inside. Waited outside for about 20 minutes or so and eventually got inside. Right of the bat the customer service was bad. No hello have a seat nothing. They looked at us as if we were in some wrong. So I said I would like to take my phone in for repairs I think that was code for vodacom to roll your eyes and hope somebody else helps us as that was what we saw. A girl there eventually helped me or should I say ignored me and went on looking for some book to enter my details. All in all we were standing there while they had their own conversations about this apparently important book to record my details. So my question was dont they know when this book is almost at its end to get more. And the other consultants well let me tell you no interest what so ever. To the girls credit she did try to find this magic book. Then filled out a delivery slip and then after a good 20 minutes or so finally spoke to us saying that they don't have the book they can take my phone and I can come tomorrow to pick up a slip or get it emailed to me, like really after all that fumbling I'm going to leave my phone there with no proof ? She asked if I can come tomorrow but I cant that's why I went today and limiting unnecessary travel is important right now. So eventually through all that awkwardness and silence we left.