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Marietta P

1 reviews | Active since Nov 2020

12 Nov 2020, 09:04

TERRIBLE, HORRIBLE SERVICE VODACOM

What a terrible experience and service received from Vodacom.

I did an online upgrade for an iPhone SE. The entire process was so slow from the start. Eventually, I've received the delivery yesterday, and guess what NO CHARGER. I called them last night, and the consultant informed me that they need to put in a request for the device to be collected, and the entire process will start from scratch. Otherwise, I need to go an buy a charger at a Vodacom Shop. Customer Care gave me the Upgrade Department contact details and suggested I call them 08:00 this morning. The Upgrade Department transfer me back to Customer Care, and I had to hold for almost 30+ minutes before the call has been answered, just to be informed that they will put a request through to the Online Department to investigate.

Why can't they just get a charger delivered?

WOW Vodacom, this is the service a loyal customer is getting - very impressive.

Order Number K***

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Replies (4)
Vodacom
Vodacom's reply12 Nov 2020, 10:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MP
Marietta P's update12 Nov 2020, 10:49
Reviewer Update
So just another consultant call, just deliver the charger. No use a consultant call and I just need to explain everything again ... had to repeat my problem to 3 consultants already ... so best just get a charger to me ASAP
MP
Marietta P's update12 Nov 2020, 10:53
Reviewer Update
I am really SO fed-up with poor service ... get a grip Vodacom and deliver on your promises
MP
Marietta P's update13 Nov 2020, 11:53
Reviewer Update
THANK YOU Vodacom for solving my problem. Want to thank Deon especially on the way he handled the situation and kept me informed, even after business hours. Once again thank you Vodacom ... appreciate