Terrible Follow Up!!!

<p>I had a Smart M package since the beginning of 2015 with the ability to load new data online. I had no problems loading new data until the end of September until I would get a message stating that my purchase request was submitted and they would get back to me once successful. I tried multiple times to load new data with none being loaded onto my account. I eventually phoned into customer care and was told that I had purchase requests open and that they couldn't manually load data onto my account. I tried multiple times to load data and logged multiple complaints with Vodacom's customer care. In this time, I had gone out of bundle rates but needed data for work! <br />I eventually succeeded in having data loaded but that was after MULTIPLE calls into Vodacom's customer care, each call lasting between 30 minutes to an hour at a time! <br />I was told that Vodacom would be launching an investigation into the problem and a refund would be submitted for the out of bundle rates that were incurred due to Vodacom's error but I have heard absolutely NO FEEDBACK from Vodacom since 05/12/2016! <br />I am horrified</p>