Terrible first time customer service experience

<p>I am a new Vodacom customer.</p> <p> </p> <p>I has just taken out a contract for myself and my husband. </p> <p><em>In my contract i stated my account should be debited the 30th of every month.</em></p> <p> </p> <p><em>Because it was the first month i was specially waiting for the amount to go off and nothing happened.</em></p> <p><em>1 June came and my husband did not recieve any airtime or data.</em></p> <p> </p> <p><em>I called vodacom accounts department to let them know the amount was not deducted, the lady said it will go off 30 June 2017 and the amount would be R669.</em></p> <p> </p> <p><em>I asked what the reason for the R100 extra was, the lady said it was for late payment.</em></p> <p><em>Really ?! </em></p> <p> </p> <p><em>I asked for the amount to be deducted on 30 June 2017 the money was available in the account and it is vodacom whom never dedcuted it. So how is it my fault.</em></p> <p> </p> <p><em>I Refuse to pay the R100 extra.</em></p> <p><em>This is actually a terrible first time customer service experience.</em></p>