RF
Ronald F
1 reviews | Active since May 2020
04 Nov 2022, 09:51
Terrible fibre support
Vodacom fibre is absolutely useless
I have phoned on multiple occasions to change my adress for fibre
They confirmed adress but I never hear back from them
Then I call again after 2 days only to find out that absolutely nothing has changed
This has been going on for a month and I have to pay for a service that I am unable to use
Their consultants are nice and promising that they will update this time and have everything sorted but absolutely nothing changed
Absolutely terrible and will not recommended if this is how they go about doing things
My number on the contract is ***
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Replies (2)
Vodacom's replyOfficial
04 Nov 2022, 10:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Nov 2022, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
RF
Ronald F's updateReviewer Update
25 Nov 2022, 14:34Yes I was in contact with them
Only to find out that instead of getting my fibre moved to the correct address, they put in the WRONG ADDRESS! ON TOP OF THAT THEY JUST ADDED A NEW FIBRE LINE! NOW I HAVE 2 ****ING FIBRE LINES ACTIVE AND NEED TO GET ONE CANCELLED! NOW THAT WILL TAKE 30 MORE ****ING DAYS!!
YOU ARE ****ING USELESS AND ***********! WHY THE HELL DID THEY JUST ADD ANOTHER LINE WHEN I CLEARLY NEVER ASKED FOR A NEW ONE! JUST TO MOVE THE FIBRE! NOW I HAVE TO WAIT 2 MORE ****ING MONTHS!
UTTERLY UTTERLY ****ING PATHETIC!
Only to find out that instead of getting my fibre moved to the correct address, they put in the WRONG ADDRESS! ON TOP OF THAT THEY JUST ADDED A NEW FIBRE LINE! NOW I HAVE 2 ****ING FIBRE LINES ACTIVE AND NEED TO GET ONE CANCELLED! NOW THAT WILL TAKE 30 MORE ****ING DAYS!!
YOU ARE ****ING USELESS AND ***********! WHY THE HELL DID THEY JUST ADD ANOTHER LINE WHEN I CLEARLY NEVER ASKED FOR A NEW ONE! JUST TO MOVE THE FIBRE! NOW I HAVE TO WAIT 2 MORE ****ING MONTHS!
UTTERLY UTTERLY ****ING PATHETIC!
RF
Ronald F's update25 Nov 2022, 14:34
Reviewer Update
Yes I was in contact with them
Only to find out that instead of getting my fibre moved to the correct address, they put in the WRONG ADDRESS! ON TOP OF THAT THEY JUST ADDED A NEW FIBRE LINE! NOW I HAVE 2 ****ING FIBRE LINES ACTIVE AND NEED TO GET ONE CANCELLED! NOW THAT WILL TAKE 30 MORE ****ING DAYS!!
YOU ARE ****ING USELESS AND ***********! WHY THE HELL DID THEY JUST ADD ANOTHER LINE WHEN I CLEARLY NEVER ASKED FOR A NEW ONE! JUST TO MOVE THE FIBRE! NOW I HAVE TO WAIT 2 MORE ****ING MONTHS!
UTTERLY UTTERLY ****ING PATHETIC!
Only to find out that instead of getting my fibre moved to the correct address, they put in the WRONG ADDRESS! ON TOP OF THAT THEY JUST ADDED A NEW FIBRE LINE! NOW I HAVE 2 ****ING FIBRE LINES ACTIVE AND NEED TO GET ONE CANCELLED! NOW THAT WILL TAKE 30 MORE ****ING DAYS!!
YOU ARE ****ING USELESS AND ***********! WHY THE HELL DID THEY JUST ADD ANOTHER LINE WHEN I CLEARLY NEVER ASKED FOR A NEW ONE! JUST TO MOVE THE FIBRE! NOW I HAVE TO WAIT 2 MORE ****ING MONTHS!
UTTERLY UTTERLY ****ING PATHETIC!