terrible fibre services

I am extremely frustrated with vodacom fiber frequently being down, vodacom sends a messages regarding the down time however it has to be my responsibility to be the one who calls and requests for the network to start working - why don't you have a system in place that monitors the fibres that are still down after the connection has been restored and insure that they are working. I haven't had connectivity for the whole week and the data expense lies on me. when I call I am told that an escalation needs to be done, meanwhile that escalation is being done, i am using my personal data. The whole point I pay for fibre is that I shouldn't be using my own personal data. Calling is even a waste of time because no immediate solution is done that ensures that I have the necessary connectivity instead I am told about vodacom's problems which it has nothing to do with me, come month end when I have to pay the fibre, I don't give vodacom any excuses.