MC
Marthie C

1 reviews | Active since Mar 2025

18 Mar 2025, 17:24

Terrible fibre service Vodacom

Dealing with Vodacom fibre the last 5 years has been one of the most traumatic experiences of my life. From double-billing for 2 years without a refund in sight (after many, many long calls), to router configurations being completely incorrect, to 15 service teams through your house that achieve nothing, to fibre being slow, patchy, unreliable, and endless service calls wasting time, money, energy and productivity. The worst service I got from any company in any industry in my whole life. And the torture continues as it seems that they have a monopoly on fibre in our estate.

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Replies (1)
Vodacom
Vodacom's reply18 Mar 2025, 22:07
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team