Terrible fibre service - No internet for 3 days

Extremely terrible service to activate my fibre account. On the 1 December my fibre account was to be activated as I moved from another ISP. I have been following up with Vodacom since the 1st and today the 3rd my fibre should have been activated. After calling Vodacom customer care this morning I was told I had to wait another 24 to 48 hours to have my internet sorted as there was not a request made to activate my account!?! This is ridiculous! Vodacom is affecting my employment as myself and husband have to work from home. I now have to buy data just so I can work. I am extremely annoyed by their service and nonchalant attitude.