Terrible Fibre Service

I logged two calls with the Fibre helpdesk to move my fibre contract to another party. On both occassions the helpdesk agent said a reference number for the call will follow in SMS and/or Email, on both occassions the helpdesk agent said they will email me the transfer of ownership forms, on both occassions none of the above happened. It's been a month since my first request.

My advice to anyone reading this - never get Vodacom FTTH. EVER!