Terrible Fibre Service

If you are considering getting fibre internet through Vodacom, DON’T. The sales pitch sounds so great but the after-sales service is extremely poor. We recently moved and have been trying for the last 2 months to relocate our internet to our new home without success- and it has absolutely nothing to do with the “area infrastructure” becuase our new area definitely has fibre- first thing we checked when we bought our new home! We sent a relocation request email a month before our move and here we are- still 3 weeks AFTER our move with no service! And what makes me even more irrate is the fact that I am still paying for the service in full, debited from my bank account!! Several calls and emails to their technical support department solves absolutely nothing. My husband and I have spent an hour on our phones each trying to get someone to assist us- to no avail. I have been a loyal Vodacom customer for many years and have several contracts with them but Im very tempted to take my business elsewhere