Terrible Fibre sales experience

On the 25th November 2022 I called into the Fibre sales number to convert my month to month 100mb line to the Black Friday Deal for R499 for 24 months (SO***). The consultant that helped me explained to me that their systems couldnt generate the Black Friday deals, however she sent me the R899pm contract which she advised will be converted to the Black FridayDeal, i doubled checked with her and she assured me that this would happen. Come December I'm still charged the R899, so I wait for my January bill. To my suprise this bill is also still at R899, so I call in on Tuesday 03/01/2023 to query this and request is opened and Im given a reference number ( SR***) and told it will take 48 hours to be allocated. I call them again today (09/01/2023) as I havent received any feedback from them, only to be told that the service request has been closed and they say I signed the R899 contract, I explain to the consultant that I did as I was advised, but I want a recording of the sales call as this is where we can confirm that this was the advice I was given.

I have been on the call with *** a minimum of 5 times today to request the recording and been sent from fibre sales to billing and both departments keep telling me they cannot pick up a call/recording and the deal was completed online. The last call I made I requested to speak to a senior person/team leader at 16h23 and I was told they would call me back shortly, Im still waiting and very frustrated that a simple thing as a recording cannot be traced, even after I have given the exact date and time of the call, a contract was generated immediately after the call seems to me that Vodacom is hiding something or calls are only produced when the consumer is at fault. I'm asked who was the consultant that assisted me with contract, like after a month and half I would remember? Vodacom should be in a position to trace as this information and not expect the consumer to trace all this information.

After 20 odd years with the provider, I'm starting to think its time to go elsewhere as this is by far my worst experience as client.