gC
gailad C
1 reviews | Active since Nov 2013
08 Jan 2023, 09:06
Terrible Fibre Provision
I have a fibreline with Vodacom through Web Africa. On the 15th of December i requested a reconnection on my line, and i promised 5 business days.
Today the 8th of January, im still waiting, 3 reference numbers and 3 tickets, still no connectivity.
Todays (8th January) ***
Despite the the numerous follow ups , noone seems to know whats happening, and the fact that ive paid for a service that im currently not getting is appauling.
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Replies (2)
Vodacom's replyOfficial
08 Jan 2023, 11:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Jan 2023, 11:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
gC
gailad C's updateReviewer Update
09 Jan 2023, 15:15Good Day
As if 3 weeks to restore my connectivity is not enough, yet another business day gone by since you communication yesterday, and no contact from Vodacom whatsoever.
No regard for those working from home. Your service is beyond appauling to say the least.
As if 3 weeks to restore my connectivity is not enough, yet another business day gone by since you communication yesterday, and no contact from Vodacom whatsoever.
No regard for those working from home. Your service is beyond appauling to say the least.
gC
gailad C's update09 Jan 2023, 15:15
Reviewer Update
Good Day
As if 3 weeks to restore my connectivity is not enough, yet another business day gone by since you communication yesterday, and no contact from Vodacom whatsoever.
No regard for those working from home. Your service is beyond appauling to say the least.
As if 3 weeks to restore my connectivity is not enough, yet another business day gone by since you communication yesterday, and no contact from Vodacom whatsoever.
No regard for those working from home. Your service is beyond appauling to say the least.