NvdW
Nathan van der Westhuizen

1 reviews | Active since Nov 2019

20 Nov 2019, 20:20

Terrible fibre ISP

i recently shifted to vodacom fibre and opened a 24 month contract with them. it has not even been two months and have been having connectivity and speed problems since day one. after spending hours on their customer service line trying to fix the problem and countless Service request emails and still no resolution, updates or communication from their side. it goes online for 2 to 4 days and then back to square one. i am extremely disappointed in the service levels from vodacom and will not recommend them as a fibre ISP. after being patient and calm for nearly two months i am done trying to get a service out of them that after all i am paying for and now forces me and leaving me no choice to rather canceling my contract and going to a more reliable ISP.

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Replies (1)
Vodacom
Vodacom's reply21 Nov 2019, 07:11
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team