Terrible Fibre customer service

I have had enough from Vodacom fibre. I have phoned in to complain, I have emailed, I have posted on here 3 times. I have been waiting for a month now for my fibre line to be reactivated. my first service request number was closed but the job was not complete. last week i phoned in and had to open a new service request. to date, my fibre is still down. I am very, very upset. I will be reporting Vodacom to Consumer Goods and Services Ombudsman and the ICASA.