JR
Jackie R
1 reviews | Active since Oct 2017
07 Jun 2021, 11:15
Terrible fiber relocation service.
After logging a relocation request more than a month ago, I still await someone to attend to this request. We moved on 31 May and requested relocation for that day. After numerous calls and emails... we still wait... 7 days no internet and counting. Extremely disappointing.
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Replies (2)
Vodacom's replyOfficial
07 Jun 2021, 11:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2021, 11:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JR
Jackie R's updateReviewer Update
07 Jun 2021, 20:01Somebody called me today 2 hours after I posted this. He said he would investigate. He took my reference number again and promised to call me with feedback. That was at lunchtime today. It’s now 8pm.
Still we sit 7 days with no wifi for which we pay R899/month.... and which I gave more than 1 months notice to relocate the router....
Will I get a pro rata bill due to having no service?
And still we wait for a technician to come and move our router 200m down the road and restore our wifi.... We live in hope :(
Everyday for the last 7 days I have called Vodacom to ask what the problem is. Every day somebody says they will get back to me. Every day nobody gets back to me. I’ve been told ad nausum that it’s been ‘escalated’. Who do you escalate it to?
Super frustrated and annoyed.
Kids start exams soon. We do a lot of work from home. This is really not fair and extremely poor service. I am a very dissatisfied customer.
Still we sit 7 days with no wifi for which we pay R899/month.... and which I gave more than 1 months notice to relocate the router....
Will I get a pro rata bill due to having no service?
And still we wait for a technician to come and move our router 200m down the road and restore our wifi.... We live in hope :(
Everyday for the last 7 days I have called Vodacom to ask what the problem is. Every day somebody says they will get back to me. Every day nobody gets back to me. I’ve been told ad nausum that it’s been ‘escalated’. Who do you escalate it to?
Super frustrated and annoyed.
Kids start exams soon. We do a lot of work from home. This is really not fair and extremely poor service. I am a very dissatisfied customer.
JR
Jackie R's update07 Jun 2021, 20:01
Reviewer Update
Somebody called me today 2 hours after I posted this. He said he would investigate. He took my reference number again and promised to call me with feedback. That was at lunchtime today. It’s now 8pm.
Still we sit 7 days with no wifi for which we pay R899/month.... and which I gave more than 1 months notice to relocate the router....
Will I get a pro rata bill due to having no service?
And still we wait for a technician to come and move our router 200m down the road and restore our wifi.... We live in hope :(
Everyday for the last 7 days I have called Vodacom to ask what the problem is. Every day somebody says they will get back to me. Every day nobody gets back to me. I’ve been told ad nausum that it’s been ‘escalated’. Who do you escalate it to?
Super frustrated and annoyed.
Kids start exams soon. We do a lot of work from home. This is really not fair and extremely poor service. I am a very dissatisfied customer.
Still we sit 7 days with no wifi for which we pay R899/month.... and which I gave more than 1 months notice to relocate the router....
Will I get a pro rata bill due to having no service?
And still we wait for a technician to come and move our router 200m down the road and restore our wifi.... We live in hope :(
Everyday for the last 7 days I have called Vodacom to ask what the problem is. Every day somebody says they will get back to me. Every day nobody gets back to me. I’ve been told ad nausum that it’s been ‘escalated’. Who do you escalate it to?
Super frustrated and annoyed.
Kids start exams soon. We do a lot of work from home. This is really not fair and extremely poor service. I am a very dissatisfied customer.