Terrible feedback, lack of communication and non existent service

<p>I am living in the middle of a residential suburb in Benonim where there is zero cell signal. A test was done by a sub contractor and it was established that the cell signal does not even equal one bar on the phone. He then sent me on the 09th Dec a "cell extender indemnity form" to complete and email back. I duly did so. I received a phone call from the technical dept on the 16th Dec informing me that they were busy with the request and that the installation was to be done before Christmas. It was not done. I kept phoning Vodacom during the course of January and was finally told that the installation was scheduled for the 18th Jan 2017. I have made various calls, had numerous promises made including delivery and return calls. These have never happened. Every time I call Vodcaom I am asked to hang on and wait. This morning was another 35 min call to end in the same result.... someone will call you. Well ive just about had enough. I cannot make calls from my phone from my own home; i run a small business from my home which is suffering; i have my children commuting from my home to Univertsity in Pretoria that I need to stay in contact with, and a mother in law who is 86 years old and in need of assistance. Why am I tied into a contract where I pay over R1500 a month when i get no service delivery!!</p>