Terrible Feedback and Customer Service
<p>My phone was ****** on 8 May 2016. When I went to the Vodashop to cancel the card the assistant inform me that I do have insurance on my phone, but it was insured for my previous phone. I upgraded in October 2015 to the Note 5 but my insurance was not adjusted. I did my upgrade via the Online service therefor I did not go to a Vodacom to do the upgrade. I requested on a number of occasions that Vodacom should send me the voice recording to the nearest Vodacom so I can listen to the record as they confirm that they did inform me that I should contact the insurance and I disagree with them. Till date i have not received any feedback from Vodacom. Everytime I phone them and I request to speak to a supervisior I'm directed to a different superviser. The service and feedback is terrible. We have 4 contracts with Vodacom and I am of the opinion that not one of the contracts will be renewed as this is the service I'm receiving. Still we pay our monthly account as we are still billed for the Note 5. I just want to listen to the recording so I can get clarity on who are at fault. I was never informed in either one of my upgrades that the insurance company is actually Cellsure</p>
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards,
Consumer Website Team
Thank you for making us aware of your complaint.
A consultant will review make contact with you to assist.
Kindest Regards,
Consumer Website Team
its very sad to say that its been more than a week an now call from Vodacom.... On the other hand what can I expect. I've contacted the call center again on Friday evening. Tshepiso confimed that a supervisor will contact me. Till date no one has contacted me....
The service is teribble. Getting any feedback or response from any person at Vodacom is even worse. I requested that a copy of the recorded telephone conversations that I had with the Vodaom representatives be send to me and i was told that it could not be send without supervisors authority.
On a number of previous times I have spoken to supervisors who could also not have retun my calls.
its very sad to say that its been more than a week an now call from Vodacom.... On the other hand what can I expect. I've contacted the call center again on Friday evening. Tshepiso confimed that a supervisor will contact me. Till date no one has contacted me....
The service is teribble. Getting any feedback or response from any person at Vodacom is even worse. I requested that a copy of the recorded telephone conversations that I had with the Vodaom representatives be send to me and i was told that it could not be send without supervisors authority.
On a number of previous times I have spoken to supervisors who could also not have retun my calls.