Terrible experience with Vodacom's insurance

I have rarely been this frustrated and upset by Vodacom's insurance division.

Firstly, the assistance I received from the Vodacom 4U shop in Cavendish Mall was excellent. The staff there are very friendly and tried to assist me for nearly 2 hours. Unfortunately that is where the good review stops.

Two of my phones were ****** from me a few days ago and I was told I could only claim for one device. That was still fine with me. Now when I took out the insurance, I was told that I was being insured for the value of a Samsung S20. Now I am being told that an S20 costs more than what I am insured for. When I asked if I could pay the difference in with the excess I was told a bunch of long stories that ended in my claim being denied. Are you flippin serious Vodacom? After years of being a loyal customer and paying insurance premiums this is how I get treated? I expect someone to get back to me and resolve my issues ASAP because this is honestly disgusting!