1 reviews | Active since Nov 2016
TERRIBLE EXPERIENCE WITH VODACOM REPAIR - 3 DAMAGED IPHONES RECEIVED IN A ROW
<p>I am incredibly frustrated and irate with the service that I have received from Vodacom Repairs Sandton. I am now awaiting my 4th iPhone 5S - after receiving 3 'dud' / damaged iPhones over the last 4 months.</p> <p> </p> <p>I have wasted my time, petrol and money going backwards and forwards to the repair store. Heere is a quick update on the situation:</p> <p><br />- My phone was ****** in June 2016<br />- I was due an upgrade and so received my iPhone 5S from Vodacom Nicolway on the 29th of June 2016<br />- I returned this the very next day as the phone would not charge<br />- I received a new phone 2 weeks later (which was frustrating given that I'd only had the other one for 1 day)<br />- My new iPhone worked for about 4 months and then started locking itself all the time and trying to switch itself off with the message "slide to switch off" constantly showing on the screen <br />- I brought this in to the repair store and got a new phone 2 weeks later (I received this on Tuesday, 22 Nov 2016)<br />- The very next morning I brought the phone back in to the repair store as I couldn't get it to turn on after charging it over night. The lady at the store managed to get it on and told me it was fine but it had just been 'tired' from downloading 4 apps (WhatsApp, FB, Instagram and Uber), I left the store with my phone only to have it turn off another 2 times that day - this is not acceptable for a brand new phone! So I took it back in that same day (Wednesday 23 Nov, 2016).<br />- It is now the 29th of November 2016 and I have still not received the new phone and have not had any response to my email from the team or even an apology!</p> <p> </p> <p>This is completely unacceptable.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
